Warranty conditions and Return items

Guarantee

A new item has the legal warranty period.
A used item has the warranty period specifically indicated for that item. Used items have been tested; the condition and functionality of each item are stated individually in the webshop.

Returnpolicy

You have a 14-day right of withdrawal. If you exercise your right of withdrawal, the costs of returning the products are at your own expense. As the sender, you are also responsible for the return shipment until it has been received by us. We therefore recommend that you package the return carefully and send it using an insured shipping service with tracking.

If we have supplied you with a defective or incorrect item, the costs of the return shipment will be paid by us. In most cases, we will provide you with a prepaid return shipping label. Return shipments sent on your own initiative, without prior consultation and without our approval, will not automatically qualify for reimbursement of the shipping costs incurred.

The products must be handled with due care. You may only use and inspect the product in the same way as you would be permitted to do in a physical retail store. If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, any resulting loss in value may be deducted from the amount to be refunded.

Where reasonably possible, the item must be returned complete and in the same condition in which it was received, including all accessories, manuals and the original packaging.

info@hobbyoutletshop.com